WORK SCOPE ELEMENT

TECHNICAL AREA

Chief Knowledge Officer (CKO) Support

• Informatics
• Knowledge Management

Configuration Management and Licensing

Database Design and Administration and Data Storage Management

• Database Design

E-Business Planning and Support

Electronic Commerce (EC) and Electronic Data Interchange Support

Emerging Technologies

• IT Research and Development
• Nanotechnology

Independent Verification and Validation

Information Architecture Analysis and Web Object Indexing

Information Management Life Cycle Planning/Support

• Information Management Support

Integration Support

Internet System Architecture and Webmaster Support

• Website Development and Support

Mainframe/Data Processing System Support

Media/Training Center/Video Teleconferencing Support

Network Support (including Interdepartmental Data Network (IDN), Local Area Networks (LAN), Wide Area Networks (WAN), Internet access, etc.)

• Connectivity and IT infrastructure Support (including Data Networks, Interdepartmental Data Network (IDN), Local Area Networks (LAN), Wide Area Networks (WAN), Storage Area Networks (SAN)

Office Automation Support/Help Desk Support

Performance Measures and Metrics Planning

Seat Management

• Systems Operations

Section 508 Compliance Assistance

Supply Chain Management (Logistics)

Systems Management Support

• Information Systems Support

Technical Support

• Computer Center Technical Support

Telemedicine

Test and Evaluation Support

Training, Training Development, and Training Center Support (including Computer Based Training)

• Distance Learning
• Training Requirements Analysis and Planning

Virtual Data Center

• Data Warehousing

Anti-Virus Management Service

• Intrusion Detection and Prevention Service
• Virus Detection, Elimination, and Prevention

Biometrics

• Smart Card Technologies

Computer Security Awareness, and Training

• Computer Security Incident Response
• Computer Security Planning
• Security Policy Compliance

Disaster Recovery, Continuity of Operations, and Contingency Planning

• Critical Infrastructure Protection
• Hot-site and Cold-site Support Services
• Incident Response Service
• System Recovery Support Services

Hardware and Software Maintenance and /or Licensing

• Software/Hardware Maintenance and /or Licensing

Independent Verification and Validation (Security)

• Certification of Sensitive Systems
• Mainframe Automated Information Security Support
• Security for Small Systems, Telecommunications, and Client Service

Managed E-Authentication Service

Managed Firewall Service

Privacy Data Protection

Public Key Infrastructure (PKI)

• Crypto Systems
• Digital Signature Technology

Secure Managed Email Service (SMEMS)

Security Certification and Accreditation

Systems Vulnerability Analysis/Assessment and Risk Assessment

• Quantitative Risk Analysis of Large Sensitive Systems
• Vulnerability Scanning Service